RCS Sound Software (an iHeartMedia Company) · Full-time
Mar 2024 – Present
North Sydney, NSW, Australia · Hybrid
• Evaluate and triage technical support requests via telephone and email, ensuring timely and effective resolution of issues.
• Deliver empathetic customer service and active listening to clients, enhancing customer satisfaction and trust.
• Provide 24/7 on-call support for Australian radio broadcasters, addressing urgent technical issues and minimizing downtime.
• Train and onboard new radio stations and staff, including interstate travel to remote locations, facilitating smooth integration and operational readiness.
• Assist with the installation and configuration of RCS software products, ensuring successful deployment and functionality.
Top Skills: Zetta, GSelector, Aquira, IT Support, Customer Service
DC Media + Entertainment · Freelancing
Jan 2022 – Present
Websites | Social Media | Audio Production
• Designed and developed websites tailored to client needs, incorporating user-friendly interfaces, responsive design and useful admin features for staff (such as WooCommerce integrations).
• Provide support to existing clients to ensure websites are functioning 24/7.
• Managed Office 365 hosting and custom domain setup, ensuring seamless integration and reliable performance for clients’ email and collaborative tools.
• Edited and produced high-quality audio content, including podcasts and promotional materials, using industry-standard software.
• Oversaw social media management for various clients, crafting and executing strategies that enhanced brand visibility and engagement across multiple platforms.
• Delivered comprehensive digital solutions by coordinating with clients to meet project goals, adhering to timelines, and maintaining high standards of quality.
Top Skills: Zetta, GSelector, Aquira, IT Support, Customer Service
Professional Industry Placement
ACE Radio · Internship
Nov 2024
Traralgon, Victoria, Australia
Professional Radio Industry Placement via Australian Film Television and Radio School.
• Crafted engaging commercial copy tailored to client briefs, ensuring alignment with brand messaging and audience appeal.
• Produced live and pre-recorded radio shows, managing technical operations, timing, and content coordination.
• Hosted an on-air shift, delivering engaging and professional content to a live audience, showcasing confidence and adaptability.
• Wrote and produced news bulletins, demonstrating research skills, attention to detail, and concise communication under tight deadlines.
• Conducted and recorded vox pops, gathering authentic listener opinions and enhancing audience engagement with dynamic content.
• Supported station operations, including seamless integration of music tracks, sweepers, and segues to maintain broadcast flow.
• Participated in outside broadcast promotional events, representing the station and engaging with the local community to enhance brand visibility.
Street Crew
ARN
Apr 2022 – Jun 2024
Sydney, NSW & Melbourne, VIC, Australia
KIIS 1065 / KIIS 101.1 / 101.7 WSFM / Gold 104.3 / CADA 96.1 / iHeart
- Represent the organisation in a brand ambassador role, becoming the human face of The ARN brands whilst maintaining professionalism and brand integrity.
- Provide written reports, feedback, and social media assets to adequately document achievements.
- Maintain a positive relationship with station talent and stay informed of trends and content. Deliver this information to audiences through conversations and overseeing activities.
- Contribute to a physically and mentally safe environment for colleagues and the public to enjoy.
- Flexibly contribute to a variety of settings from traditional offices to temporary activation sites.
Top Skills: Brand Marketing · Email Etiquette · Brand Awareness · Social Media · Brand Ambassadorship · Radio Broadcasting · Customer Service
Assistant Producer & Digital Content Creator
ARN – KIIS Network
Apr 2023 – Jul 2023
Macquarie Park, NSW, Australia
The Night Show with Mitch Churi – KIIS 1065 and KIIS 101.1 (Sydney & Melbourne)
- Collaborate with the Executive Producer to develop engaging and entertaining on-air segments, promotions, and contests.
- Conduct research and gather information on trends, entertainment news, and pop culture to ensure up-to-date and relevant content.
- Curate content for The Night Show, KIIS 1065 and KIIS 101.1 social media accounts to engage with listeners and promote the show’s brand.
- Operate broadcasting equipment, including audio consoles, microphones, and recording devices.
- Coordinate and communicate with the production team, including the on-air personality, and guests, to ensure smooth execution of the scheduled content.
- Uphold industry standards and guidelines, including the Commercial Broadcasting Codes of Practice and station policies, to ensure compliance and avoid legal/ethical issues.
Top Skills: Radio Broadcasting · Radio Production
Casual Producer – Jonesy & Amanda
ARN – WSFM & Pure Gold Network
Jun 2023 – Jun 2024
North Sydney, NSW, Australia
- Managed listener engagement, answering high call volumes, coordinating on-air competitions, and logging winners using Audata.
- Assisted with show preparation by printing runsheets, sourcing materials, and providing logistical support for segments.
- Supported guest coordination and bookings, ensuring seamless on-air integration.
- Contributed to creative brainstorming during planning sessions, aligning with brand strategy and audience preferences.
- Executed ad hoc tasks to meet the demands of a fast-paced, high-profile breakfast show, maintaining flexibility and attention to detail.
- Built rapport with hosts and production team, ensuring smooth communication and efficient delivery of show objectives.
- Collaborated with the Executive Producer to uphold production standards and deliver engaging content daily.
Top Skills: Exceptional Multitaksing, Organisational Skills, Strong Communication, Relationship Management, Radio Studio Operations, Audio Engagement Stratergies
Announcer, Producer & Digital Curator
AFTRS Radio – 2NRS Broadcast
June 2024
Moore Park, NSW, Australia
- Hosted and produced live radio shows, delivering engaging content that catered to diverse audiences across the station’s broadcast area.
- Collaborated with a team of emerging broadcasters to develop creative programming ideas, ensuring high-quality and cohesive on-air content.
- Wrote, edited, and published digital content, including show highlights, blogs, and social media posts, to enhance listener engagement and station visibility online.
- Managed the station’s website, updating program schedules, uploading podcasts, and ensuring user-friendly navigation and accessibility.
- Coordinated and executed technical operations during live shows, maintaining seamless transitions and professional sound quality.
- Designed and implemented digital marketing strategies to promote the station and its programs, driving audience growth across multiple platforms.
- Built partnerships with fellow students, industry professionals, and AFTRS staff to foster collaboration and learning opportunities.
Announcer, Panel Operator, Producer & Digital Content Creator
AFTRS Radio – Show Radio Broadcast
March – April 2023
Sydney Olympic Park, NSW, Australia
- Hosted and produced live broadcasts from the Sydney Royal Easter Show, delivering engaging, event-focused content to a broad audience.
- Coordinated interviews with exhibitors, performers, and attendees, ensuring dynamic and diverse on-air storytelling.
- Developed and executed show segments, including live crosses, event coverage, and special features, tailored to the vibrant atmosphere of the event.
- Created digital content, including social media updates, videos, and blogs, to amplify audience engagement and promote the broadcast.
- Managed technical operations for remote broadcasts, troubleshooting audio equipment to ensure seamless live delivery.
- Collaborated with a team of student broadcasters to align content with station goals and maintain broadcast quality.
Radio Producer & Announcer
SWRFM Community Media Association Incoproated (SWR 99.9 FM)
Feb 2019 – Jul 2022
Blacktown, NSW, Australia
- Hosted and produced a weekly live FM radio show, curating music, content, and discussions tailored to the local community.
- Planned and executed engaging segments, ensuring a balance of entertainment, information, and listener interaction.
- Operated studio equipment, including the radio panel, to manage live broadcasts seamlessly.
- Built strong relationships with local businesses and organisations to secure guests, sponsorships, and community involvement.
- Managed social media accounts to promote the show, boosting listenership and engagement with the station.
- Edited and prepared audio packages, including interviews and promos, for on-air and online platforms.
- Trained and mentored new volunteers in radio operations, fostering skill development and teamwork.
Digital & Marketing Committee Chairperson
SWRFM Community Media Association Incoproated (SWR 99.9 FM)
May 2019 – Aug 2022
Blacktown, NSW, Australia
- Improved internal collaboration with new Google Workspace for collaboration, roll-out of Workplace by Facebook and Facebook Groups.
- Arranged and interpreted analytical data for station’s audience to deliver key information
- Lead a team of 6 in the development of a new website to better suit station’s requirements.
- Creating and managing the station’s social media, keeping updated with local issues and emerging trends
- The Committee was dissolved in August 2022
Skills: WordPress · Email Etiquette · Office 365 Administration · Social Media · Graphics · Enquiries · Office 365 · Radio Broadcasting · Microsoft Excel
Technical Committee Member (Junior Broadcast Technician)
SWRFM Community Media Association Incoproated (SWR 99.9 FM)
May 2019 – Aug 2022
Blacktown, NSW, Australia
- Provided on-call support to volunteer broadcasters by assisting in broadcast failure events.
- Demonstrated knowledge of broadcast transmission by learning from Senior Technicians employed in the industry
- Introduced new streaming services, Omny Studio & Triton Digital.
Skills: Office 365 Administration · StationPlaylist · Linux System Administration · Radio Broadcasting · PlayoutOne · Help Desk Support · Microsoft Excel
Programming Committee Member
SWRFM Community Media Association Incoproated (SWR 99.9 FM)
Sep 2019 – Mar 2021
Blacktown, NSW, Australia
- Made crucial decision making in this role where decisions needed to be made in a range of scenarios.
- Organised and maintained a schedule of programs, promotions, and duties for volunteers of the station
- Trained and upskilled new and existing volunteers on technical proficiency.
Digital Content Creator + Website & Podcasting Product Manager
Cumberland Community Radio (Alive 90.5 FM)
Jul 2018 – Aug 2020
Baulkham Hills, NSW, Australia
- Collaborated in a small team to create high-quality digital content promoting the Alive 90.5 brand across social media and the website.
- Managed the station’s website, ensuring up-to-date content and user-friendly navigation.
- Led the rollout of the Whooshkaa podcasting platform, training over 50 broadcasters on its use to enhance the station’s digital presence.
- Assisted with the implementation of new playout software, StationPlaylist, including rigorous testing and training all station broadcasters.
- Relieved as Chairperson of the Digital Content Committee, ensuring smooth operations and decision-making.
- Oversaw the Community Diary, sharing local events and station updates.
- Designed engaging graphics for social media and promotional materials.
Radio Show Host
Cumberland Community Radio (Alive 90.5 FM)
May 2018 – February 2019
Baulkham Hills, NSW, Australia
- Designed and hosted a weekly program, creating dynamic content that catered to a diverse suburban audience.
- Researched and developed unique themes and talking points to ensure fresh, engaging material for each broadcast.
- Scheduled and conducted interviews with community leaders, musicians, and local businesses to spotlight regional stories and events.
- Produced and edited audio content, including jingles, promos, and pre-recorded segments, ensuring high production quality.
- Maintained the show’s schedule and adhered to broadcasting guidelines, ensuring compliance with station policies and standards.
- Enhanced community engagement by promoting the show through station events and collaborating with local organizations.
Producer
2SER 107.3
March 2022 – August 2022
Macquarie University, NSW, Australia
- Produced engaging talk-radio segments focused on news, culture, and community issues, aligning with the station’s public broadcasting ethos.
- Researched and scripted in-depth content, ensuring accuracy and relevance to 2SER’s diverse audience.
- Coordinated guest bookings, including academics, industry experts, and community leaders, for live and pre-recorded interviews.
- Prepared briefing notes and questions for hosts, enabling dynamic and insightful on-air discussions.
- Managed studio operations during live broadcasts, overseeing audio quality and timing to ensure seamless delivery.
- Promoted programs through online platforms and social media, increasing audience reach and engagement.
Glenwood High School
Media Club Manager, Glenwood Radio Founder, Producer/Announcer
Glenwood High School
May 2018 – December 2021
Glenwood, NSW, Australia
- Established Glenwood Radio, the school’s first internal radio station, to foster student participation in media and communication.
- Managed all aspects of the station, including program scheduling, content creation, and technical setup for weekly Friday lunch broadcasts.
- Mentored and trained students in broadcasting, audio production, and media presentation skills.
- Created engaging programming that included music, announcements, and student-led segments, contributing to increased student engagement and attendance.
- Coordinated with school leadership to align broadcasts with key events, ensuring wide-reaching communication within the school community.
- Designed and maintained the station’s technical infrastructure, ensuring reliable and high-quality broadcasts.
- Promoted the station through internal campaigns, encouraging student involvement and building a collaborative media environment.